Computer Enhancements

Commercial Services

Network Management/Administration and Desktop Support

Provide daily and long-term operations, maintenance and management of the clients LANs and workstations. Responsibilities include but are not limited to:

Protecting the operation of the network system.
Install and configure new LAN servers and workstations.
Troubleshoot and replace hardware that fails in a timely fashion.
Provide basic LAN management and troubleshooting.
Perform and manage regular backups for LAN server and user workstation file systems, help users recover lost or deleted files.
Test backups on a regular basis.
Maintain network and file security, accounting and management.
Administer User accounts (add, change, configure), e-mail address lists and printer names.
Maintain server operating system updates.
Install new and upgraded application and utility software, like word processing, spreadsheets, client/server software and e-mail. Test for compatibilities issues before deploying to entire network.
Protect Network from Viruses and Hacking.
Setup, Maintain and Monitor VPN connections.
Provide or coordinate user support, training, and help.
Providing easy-to-use on-screen menus so that inexperienced users have easy direct access to applications.
Suggesting new applications that help users get their jobs done more efficiently and effectively.

EMAIL ADMINISTRATOR

Maintain security.
Create new mailbox and configure the default e-mail address for new user accounts.
Backup mail and public folder databases.
Keep Virus and Spam Filters up to date and monitor logs to detect threats.
Modify and add e-mail distribution list.
Set a mailbox quote and monitor.
Monitor message tracking.
Help users to work with Outlook and Outlook Web Access (OWA).

ADMINISTRATION

Researching for all departments on new technologies purchases.
Getting involved in planning for network capacity, technology and capabilities. This means everything from evaluating new products to deciding on new network alternatives.